Terms & Conditions
 ...the small print !

 

  • Per Diem ...our day rates are charged on a fully inclusive ‘per diem’ basis; including maid service, food and drink (excluding prescription diets)’ cat litter, heating and veterinary insurance.
  • Cats Sharing ...sharing of accommodation is only available to cats from the same household with compatible dispositions.

  • Neutered/Spayed ...cats over six months of age are only accepted if they have been neutered or spayed.

  • Minimum Charges ...although less than three day stays are welcomed, a minimal three day accommodation charge is made throughout the year with the exception of the year end festive holiday period and the new year breaks when a minimum seven day charge is made together with 25 per cent deposit required required at the time of booking.

  • Deposits & Advances ...at certain times of the year customers will be required to provide a non-returnable deposit to secure a booking and/or they may also be required to pay the cattery’s full contracted booked boarding period fee, also non-returnable, during especially busy periods.

  • Release Fees ...cats cannot be released until full payment has been received.

  • Early Pick-Ups ...although collection prior to the contracted departure date is not a problem, please note release fees include the day of arrival, the day of departure and all run over days requested too.

  • Tariff Changes ...please be aware that if you are booking boarding many months in advance, our tariff may have altered from the time of booking to when you board, as our fees are currently reviewed every three months to reflect the fast changing energy and food costs.

  • Transport ...cats must be transported in a secure and suitable pet carrier.

  • Contact Number/s ...our cattery will require at least one phone and/or mobile number of a friend, relative or the owner/s in the event of any travel delays or unforeseen problems.

  • Belongings ...all personal belongings deposited at our cattery are left at the owner’s risk.

  • Treatments ...any treatment/s deemed necessary for a cats comfort and well being, for example, worming, flea treatment, etc, will be carried out at the management’s discretion and charged to the owner/s prior to the cat’s release.

  • Vaccinations ...cats will not be accepted for boarding without their current vaccination card for immunisation against flue and enteritis; if you are unsure whether your cat’s vaccinations are up to date, please contact your veterinary surgery.

  • Medical History ...owners must inform our cattery at the time of booking or arrival of any medical history.

  • Medications ...our cattery will administer medication to manageable cats. However, should a cats risk causing harm to our cattery staff or to itself whilst medication is trying to be administered, making it impossible to treat the cat, then it will be necessary for the cat to be cared for by a veterinary surgeon, either at our cattery, or at the veterinary surgery. Any veterinary fees incurred in this situation will be charged to the cat’s owner/s prior to release.

  • Refusals ...our cattery staff reserve the right to refuse admission of any cat/s who in their opinion show any signs of illness, pending veterinary advice.

  • Grooming ...the grooming of cats will be carried out as necessary, and it is appreciated if owners have their own grooming equipment that they bring it in with their cat/s. However, our cattery will not be responsible for grooming any cat/s that get distressed or risk causing harm to our staff whilst being groomed.

  • Insurance ...our cattery will be responsible for any veterinary fees incurred through a problem developing with any cat/s whilst being boarded. Our cattery will not be responsible for any veterinary fees incurred whilst boarding for a cat/s that entered our cattery with an ongoing or reoccurring medical condition, and these fees will be charged to the owner/s.

  • Illness ...in the event of illness and/or accident our cattery veterinary surgeon will be called to attend and/or the cat/s may be removed to the veterinary surgeon’s care at the discretion of the proprietor/s and/or the management of our cattery. If contacting the owner/s or their representative/s is not possible, any treatment deemed necessary will be carried out without the owner/s consent.

  • Responsibility ...whilst every care and precaution is taken with every cat/s boarded at our cattery, the proprietor/s and/or management cannot be held responsible for any illness, disease, accident or death that may occur during boarding.